FAQ: Telehealth Appointments

What is telehealth?

Telehealth is the use of electronic information and telecommunication technologies to support and promote long-distance clinical health care for patients. This allows for patients to get needed medical treatment without having to risk going into a crowded environment.

Can new and current patients use telehealth?

Yes, all patients can utilize virtual appointments. With more patients making virtual appointments, this will help encourage social distancing and keeping patients at a safe distance from one another.

Is telehealth technology difficult to use?

Telehealth is user friendly. It is similar to a “Face Time or Skype” call. All you need is a phone, tablet, or computer. We will cater to your individual needs to help make things easier on your end.

Will insurance pay for these virtual visits?

In this current pandemic, many private insurances, medicare and medicaid will now cover telehealth visits.

Is telehealth private and secure?

Keeping your information and private and secure has always been one of our top priorities during these times.

Is the quality of care the same as an in-person visit?

The quality of care from physician to patient will be the same. You will be able to talk and see the physician through your device. We will always offer valuable advice as in person and determine if a follow up in person is needed. Your provider can send a prescription(s) digitally, call for other service(s) if needed without you having to leave your current location. This will also help “flatten the curve” and limit exposure from person to person interaction.

What are the benefits of telehealth?

Patients do not risk exposure of communicable illnesses Patients will not need to wait in the “waiting area”, which will allow for social distancing, which will then help control exposure This will reduce wait times for patients and save their time.

What will I need?

Different ways of communicating include text messaging, audio and video using your devices such as your phone, tablet and computer.


Frederick Office
141 Thomas Johnson Dr. Ste 170 Frederick, MD 21702

Tel:   301-668-9707

Fax: 301-668-4927

Urbana Office
3430 Worthington Blvd. Ste 201

Urbana, MD 21704

Tel:   301-668-9707

Fax: 301-668-4927

Martinsburg Office
123 Health Care Ln

Martinsburg, WV  25401

Tel:   304-267-5544

Fax: 301-668-4927

Monday:        8:00 AM - 5:30 PM
Tuesday:        8:00 AM - 4:30 PM
Wednesday:   8:30 AM - 4:30 PM
Thursday:      8:00 AM - 4:30 PM
Friday:           8:00 AM - 2:00 PM

Saturday        Closed

*Modified COVID-19 Hours
Business hours subject to change


Monday:        Closed
Tuesday:        Closed
Wednesday:   8:30 AM - 4:30 PM
Thursday:      Closed
Friday:           8:00 AM - 2:00 PM


All hours may vary

Business hours subject to change

Monday:        8:00 AM - 5:30 PM

Tuesday:        8:30 AM - 4:30 PM
Wednesday:   8:00 AM - 4:30 PM
Thursday:      8:30 AM - 4:30 PM
Friday:           8:00 AM - 2:00 PM

All hours may vary
Business hours subject to change



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